We take your privacy seriously and this privacy statement explains how Panda Data Recovery (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services. Here is a description of the types of personal data we may collect and how we may use it.
1.1 When users visit our website, Panda Office implements the following personal data processing:
Personal information we collect when you visit our website
- Date and time of visit and duration of use of the website;
- Information about how you came to our website (including the web page that led you to the Panda Office website, the search terms entered in the search engine that led you to the Panda Office website);
- Your actions and clicks on our website;
- Date and time of visit and duration of use of the website;
- Information about your device (device type, browser type and version, as well as settings, installed plug-ins, operating system).
The above personal data is called website usage data.
1.2 Processing purpose
We process website usage data to enable you to navigate the website and ensure its functionality. We also process website usage data to analyze the performance of the website, continuously improve the website and correct errors, ensure IT security and system operation, and prevent or detect abuse. We further process this data in aggregate or pseudonymized form to analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole or to improve marketing (including providing you with personalized, interest-based advertising) and the user experience on our website, and to ensure the security of our IT systems.
2.1 We collect your personal information if you submit it to us via a data collection form during a purchase process or other process:- Account Data: On some of our websites, you can register for an account using your email address and a password you create. If you register for one of our websites or products, you will automatically create an account that you can use to manage your licensed products. Typically, you will need to provide your name, gender, age, image, email address, address, country, postal code, phone number, company name and the industry you are in to create your account;
- Transaction Data: Billing information, such as your name, email address, billing address, your business relationship (company or organization name). The type of product you purchased, the amount you paid in your currency, the subscription ID, subscription-related URLs (e.g., purchase confirmation page URL, subscription cancellation URL, invoice PDF URL);
- Review Data;
- The content of customer support communications;
- Other data you voluntarily provide to us.
2.2 Processing purpose
We use Account Data to help you create an account and record your product license (i.e., to verify and periodically validate your license rights in the product for anti-piracy purposes) and to provide you with maintenance or support services. We will also use this information to deliver information about the products, features or services offered by Panda Office within the product.
We will use Transaction Data to fulfill your order, for billing purposes, and for internal accounting and refund management purposes.
We will use Review Data to improve the product and provide consumers and potential consumers with better and more transparent information about Panda Office products. Panda Office may use the review you posted (including information about you) for marketing purposes so that others can better understand and use our products.
To provide you with the product you purchased, or to perform the contract between you and Panda Office.
We do not collect or process your payment instrument data, such as credit card number, bank account number, or Pay Pal account. This information is collected, processed and stored by our qualified payment processors.
Occasionally, we may contact our customers directly by mail, email or phone to inform you about upgrades, new products, promotions or special offers (including our newsletters) that you told us you were interested in receiving. Subscription to Panda Office's newsletter and the related provision of personal data is voluntary, so the processing of the collected personal data relies on the user's consent. If you want to cancel for the above purposes, you can contact us or operate through your account or the form on our website.
3.1 If you use our products, we will collect your personal information:
We have different kinds of products, and different products may collect different data. In general, the data we collect is limited to:
- Your product serial number;
- Product usage data. We collect information about the products you use and how you use them, including but not limited to startup data, function usage, page clicks, login information;
- Product installation data. Your local device information, including but not limited to your device information, device hardware, operating system, other software on the system, user name, your Panda Office ID, location, IP address, operation log information, the size and format of the file you are processing;
- Crash data and information about the file you are processing. If a user encounters a crash problem, we will ask the user whether to agree to send the original document to Panda Office. Panda Office can only access the original document if the user agrees to send the original document to Panda Office;
3.2 Processing purpose
We process product usage data and product installation data to facilitate, evaluate and verify your use of our products and services. We will also use product usage data for our own internal statistical and analytical purposes, and to evaluate and improve the user's experience with the product by identifying customer preferences and analyzing crash data. If you want to cancel the above purposes, you can contact us or operate through your account or the form on our website.
To provide customer service or support.
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
1. Providing, improving, and developing our products and services: We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
2. Communicating with you: Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
We use cookies to provide, protect and improve our products and services, such as by personalizing content, serving and measuring advertising, understanding user behavior and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use. If you choose to disable cookies in your browser, you can still visit most of our sites.
Strictly Necessary Cookies–These cookies are essential for you to navigate our website and use its features. Without these cookies, services such as user login and account management cannot be provided.
Manage cookie preferences: You can access or change your cookie preferences at any time.
Embedded URLs: We may use a tracking technology that employs embedded URLs to allow use of electronic channels without cookies. Embedded URLs allow limited information to be tracked as you browse electronic channels, but are not associated with personal information and are not used outside of the session.
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
1. Fulfilment of legal obligations: Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
2. For the purpose of reasonable implementation or application of this article: We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
3. Legal Compliance and Security or Protect Other Rights It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
